Where are the scissors?

Austrian Airlines sent me a satisfaction survey today. I figured I’d fill it, after all, I travel with them often, they are partners of WordCamp Europe 2016, and I hate their latest tariff changes when they started selling tickets with not checked-in luggage.
After a few classic questions rating statements from “I strongly disagree” to “I strongly agree” I ended on this one, that to be fair I had a hard time believing was true:

I mean, for once, if I had to hold something that heavy I’d put gloves on, but also, more seriously, Austrian, really?
No, I mean, like… really???